VERSION 1 · UPDATED 9 SEPTEMBER 2026
Refunds, withdrawal and technical problems
This policy does not limit mandatory consumer rights under applicable law.
1. Before payment
The preview is free. Before payment we show the product, total VAT-inclusive price, any monthly renewal, and a button stating the amount. To receive the PDF immediately, users separately request immediate performance and acknowledge the possible loss of the withdrawal right where the law provides.
2. One-off export
Where digital supply has begun after the user’s express request and acknowledgement, withdrawal for change of mind may no longer be available. If a payment is duplicated or unauthorised, the PDF is not supplied, or the digital content is not conforming, email trading@blmt-ltd.com. We will verify the case and provide the remedy due, which may include restoring access, supplying again, a price reduction or refund.
3. Archiviorum Pro
You can cancel renewal through the Stripe portal in your workspace. Cancellation stops future renewals and Pro remains available until the paid period ends. Any statutory withdrawal or refund rights remain applicable; use already made may affect the remedy where the law allows.
4. How to request help or a refund
Email trading@blmt-ltd.com with the account email, date, amount, plan and Stripe identifier. Do not send a full card number or unnecessary documents. Report the issue as soon as practical to help us investigate; this does not shorten any statutory time limit.
5. Supplier and applicable law
The supplier is Blue Lagoon Maritime Trading Limited, registration C 114006, VAT MT32425417, Mercieca Suite 4, Triq it-Tabib Anton Tabone, Rabat, Għawdex, VCT 9020, Malta. Maltese law applies without depriving consumers of mandatory protections in their country of residence.